PCC Investigates inDrive After 2,000 Drivers File Complaint Over Unfair Treatment

Public Complaints Commission summons inDrive after 2,000 drivers complain about high charges and unfair working rules in Lagos.

The government rights agency, the Public Complaints Commission (PCC), has launched a major official investigation into popular ride-hailing company inDrive following a joint petition signed by 2,000 commercial drivers across Lagos State.

The government body made the investigation order public on September 29, 2026, after sending a formal summons letter directing top company managers to appear for a public hearing.

The official summons letter orders the Managing Director of inDrive to present the company’s case at the government commission office in Tafawa Balewa Square, Lagos, on October 5, 2026.

Over 2,000 drivers, organized under the Drivers Liberation Movement and led by Samson Aghedo, submitted a detailed petition accusing the app business of mistreating workers.

The drivers complain that inDrive collects total commission fees as high as twenty-five percent, adds hidden money deductions on trip earnings, changes app rules without asking drivers, and blocks driver accounts without giving them a fair chance to defend themselves.

By stepping into this fight, the government agency wants to ensure app companies do not use their big market power to squeeze poor workers who buy expensive fuel, pay for vehicle repairs, and spend long hours driving on difficult roads every day.

The drivers are asking government leaders to create strict laws that cap app commissions at no more than ten percent of trip fares.

They also demand sixty days’ written notice before any company changes app rules, along with health insurance, emergency safety protection, and clear explanations of how trip prices are calculated.

Detailing the exact complaints submitted by the 2,000 drivers, official investigation documents signed by Mrs. Nnadozie Uchenna, Director of Investigation at the Public Complaints Commission, highlight the core issues facing app drivers across the city.

The official commission document reads, “They alleged that your company has engaged in exploitative behaviours like: unfair fare cuts and deactivation, exorbitant commission as high as 25% with hidden charges, policies being changed without driver input, and absence of regulation.”

Warning the ride-hailing company that ignoring government orders brings severe legal punishment under national laws, the Public Complaints Commission delivered a direct instruction for company managers to attend the scheduled meeting.

The agency stated, “I am further directed to invite you to our office for a Case Conference scheduled. Kindly ensure to attend, failure to do so will amount to defiance and is punishable under Section 8(2) of the PCC Act, 2004.”

This investigation forms part of a broader push by driver unions against ride-hailing platforms like inDrive, Bolt, and Uber across major African cities.

Driver associations like the Amalgamated Union of App-based Transport Workers of Nigeria are planning peaceful protests to demand fair transport rules, lower commission rates, and better safety protections for thousands of hardworking men and women who earn a living behind the wheel.