Mozambique’s National Communications Regulatory Authority (INCM) is preparing to roll out an automated Tariff Management System (TMS).
Mozambique’s Communications Regulatory Authority (INCM) is developing a Tariff Management System to improve transparency around telecommunications pricing and mobile data consumption, with the digital platform scheduled to go live in November 2026.
The regulatory intervention follows widespread public dissatisfaction expressed across social media and customer support channels regarding the swift depletion of internet data bundles. Mobile subscribers across the country have raised ongoing concerns about data measurement accuracy, sudden service cutoffs, overall service quality and the lack of clear breakdown tools for trackable data usage.
Once deployed, the automated system will allow the INCM to track, verify and compare telecommunications packages offered by commercial mobile operators in real time.
The platform is designed to calculate effective unit prices, monitor bundle validity terms, and ensure that commercial conditions advertised to the public match actual billing practices.
Alongside the monitoring platform, the INCM is actively restructuring standard consumer telecom packages to make mobile plans more predictable.
The regulator aims to eliminate abrupt service suspensions caused by unexpected data depletion, ensuring that advertised validity periods deliver genuine value and that mobile users are not cut off unexpectedly before their bundles officially expire.
Establishing Escalation Channels
To protect consumer rights, the INCM has directed telecom operators to provide accessible, verifiable real-time updates regarding remaining data balances, rollover terms, and usage conditions. Furthermore, operators are required to educate subscribers on technical factors that influence data consumption speeds and background device usage.
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In cases where billing irregularities or data measurement disputes persist, the regulator pledged to conduct direct technical audits on operator systems and apply corrective regulatory measures where necessary. Mobile subscribers are encouraged to resolve initial billing grievances through their respective network providers using dedicated service lines like line 100. Unresolved disputes can be escalated directly to the INCM through its online Consumer Portal, official email, physical correspondence or its toll-free helpline at 1789.
